CANCELLATION OF ORDER BY THE CUSTOMER

For any order cancellation (total or partial), the customer must send:

a) e-mail at info@forage.gr 

b) call +30 2114228504 (opening hours MON-FRI 09:00-17:00)

CANCELLATION OF ORDER FROM FORAGE

The customer's order may be canceled for any of the following reasons:

A) Non-payment of the order within a reasonable period of time when the method of payment is bank deposit

B) When, due to a technical error, the listed price or the description on the product is incorrect

C) When the product ordered is unavailable and the system has not had time to be updated, and/or when it cannot be supplied by its supplier for any reason and cause

D) In case the customer does not use the forage.gr ordering system correctly

E) In case the execution of the order contravenes laws, rules and regulations

G) In cases of force majeure

RETURN OF ORDER – PRODUCTS

The customer can return any product at his own expense in case of transport and be refunded within 14 working days, in the event that the return is due to an error by the online store or he himself does not wish to receive the product within the specified period of time(the refund can be made by issuing a credit invoice).

The refund in the case of an order with REFUND or DEPOSIT, is made by depositing the amount from the online store to a bank account of a Greek bank indicated by the customer.

The refund in case of an order with a CREDIT/DEBIT CARD payment method is made electronically.

Withdrawal

The customer may withdraw from the sale within 15 days of the shipment of the product and return it to the online store at his own expense. The online store is entitled to accept the return of the product ONLY if the packaging has not been tampered with and is accompanied by the proof of payment.

Refunds are sent within 10 business days of receiving the product.

The refund for payment by cash on delivery or bank deposit is made by bank transfer from the COMPANY's account to the customer's account, who should send the COMPANY the following information:

-IBAN

-Account Beneficiary

-Bank to which the account belongs

Directive 2013/11/EC, which provides for the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution process throughout the EU, has recently been harmonized in Greek legislation (with the KYA 70330/2015).

It is an alternative dispute resolution mechanism through certified alternative dispute resolution bodies (ADR) that undertake to settle consumer and supplier disputes online, quickly and at low (compared to courts) costs.

In this context, on 14/2/2016 the European Body for Alternative Dispute Resolution (https://ec.europa.eu/info/policies/consumers_el) was put into operation, which is the hub for managing consumer requests to be sent to suppliers. The AED body must decide within 90 days.